Your Cart ()
cload

GUARANTEED SAFE & SECURE CHECKOUT

Got a Question? Call Us

575-263-4225

(Mon-Fri 9am-5pm MST)

Shipping Policy

 

Wholeness Oasis

United States

support@wholenessoasis.com

575-263-4225

1806 S Thorp ST, Hobbs, NM 88240, United States

 

Wholeness Oasis Shipping Policy

 

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

 

SHIPPING RANGE

 

- Countries: We currently ship within the United States

- Future Expansion: Expansion to other shipping areas is being considered.

 

SHIPPING COSTS

 

- Within the United States  : Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

 

ORDER PROCESSING TIME

 

- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.

- Last Order Time: 17:00 (GMT-06:00) Mountain Daylight Time (Denver).

- Weekend Orders: Orders placed on weekends are processed the next business day.

 

TRANSIT TIME

 

- Total Estimated Delivery Time: 2-7 business days.

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

 

SHIPPING PROCESS

 

- Reliable Courier Services: We ship via DHL and Fedex.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 

TRACKING INSTRUCTIONS

 

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

 

MISSING ITEMS PROCEDURE

 

- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@wholenessoasis.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

 

RETURN POLICY

 

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Wholeness Oasis  

 will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

 

RESTOCKING FEE

- No Restocking Fee: Wholeness Oasis does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.



Don't hesitate to contact us if you have any questions regarding this shipping policy.

Via Email: support@wholenessoasis.com
Via this Link: Contact Us
Via Phone Number: 575-263-4225

 

3 Tier Steps for Cold Plunge
Someone purchased a 9 minutes ago from Moscow, Russian
Chimney & Heat Shield Set For Out the Side Wall
Someone purchased a 3 minutes ago from London, Great Britain
Coldture Water Chiller
Someone purchased a 6 minutes ago from Amsterdam, Netherlands
Dundalk Leisurecraft Canadian Timber Granby
Someone purchased a 10 minutes ago from Berlin, Germany
Dundalk Leisurecraft Canadian Timber Minipod
Someone purchased a 52 minutes ago from Rome, Italy
Dundalk Leisurecraft Cedar Bottle Shelf
Someone purchased a 57 minutes ago from Madrid, Spain
Dundalk Leisurecraft Cedar Light Shade
Someone purchased a 39 minutes ago from
Dundalk Leisurecraft Cedar Sauna Thermometer
Someone purchased a 30 minutes ago from
Dundalk Leisurecraft Comfort Back Rest
Someone purchased a 20 minutes ago from
Dundalk Leisurecraft CT Georgian Cabin
Someone purchased a 22 minutes ago from
Dundalk Leisurecraft CT Harmony 4 Person Barrel Sauna
Someone purchased a 13 minutes ago from
Dundalk Leisurecraft CT Luna 4 Person Barrel Sauna
Someone purchased a 33 minutes ago from
Dundalk Leisurecraft CT Serenity 4 Person Barrel Sauna
Someone purchased a 6 minutes ago from
Dundalk Leisurecraft CT Tranquility 6 Person Barrel Sauna
Someone purchased a 20 minutes ago from
Dundalk Leisurecraft Electric Sauna Light
Someone purchased a 26 minutes ago from
Dundalk Leisurecraft Elite Back Rest
Someone purchased a 22 minutes ago from
Dundalk Leisurecraft Garden Hose Connect Kit (1 Hose)
Someone purchased a 9 minutes ago from
Dundalk Leisurecraft Premium Shower Hardware
Someone purchased a 26 minutes ago from
Dundalk Leisurecraft Serenity MP Barrel Sauna
Someone purchased a 41 minutes ago from